Question 1

When can I check in, when do I need to check out?

Accepted Answer

You can check into your room from 3:00 pm on the day of arrival, and we kindly ask you to vacate it by 11:00 am on the day of departure.

Question 2

Is an earlier check-out possible?

Accepted Answer

Check-out is possible from as early as 7:00 am. We kindly ask you to check out by 11:00 am. If you would like to leave the hotel before 6:30 am, please settle your bill the evening before. If you would like to check out later than 11:00 am, please contact reception.

Question 3

How do I get to the Alma Hotel?

Accepted Answer

From Zurich main station, public transport takes you conveniently to the Feldeggstrasse stop; from there it's just a few minutes' walk to Mainaustrasse (check current connections at www.sbb.ch). From Zurich Airport it takes about 20 minutes in total by train and public transport to Mainaustrasse. If arriving by car: via the A1 towards the lake, from Bellevue along the lakeside, via Kreuzstrasse and Dufourstrasse to Mainaustrasse.

Question 4

Can I store my luggage before check-in or after check-out?

Accepted Answer

Yes, we are happy to store your luggage before check-in or after check-out at reception (please note reception opening hours).

Question 5

What's included in the room?

Accepted Answer

Our rooms are furnished with box-spring beds and pocket-spring mattresses. Parquet flooring, harmonious colours and a comfortable armchair complete the cosy interior. Free WiFi and a TV are part of the amenities, along with natural cosmetics, a hairdryer and a safe; you'll find an adapter in the wardrobe. The rooms have no air conditioning; fans are available during the summer months. An iron and special pillows are available on request at reception.

Question 6

Is there a guest kitchen?

Accepted Answer

Yes, our in-house guest kitchen with a fridge and cooking facilities is available daily from 11:00 am to 10:00 pm.

Question 7

Are drinks available around the clock?

Accepted Answer

At the Honesty Bar in the lobby, you'll find snacks and drinks available for a fee. Water as well as hot drinks such as coffee and tea are available to you free of charge around the clock.

Question 8

Is the room cleaned daily?

Accepted Answer

Housekeeping follows a cleaning-on-demand principle: your room is only cleaned on request.

Question 9

Is breakfast included in the room rate?

Accepted Answer

This depends on the rate booked – please check this when you book.

Question 10

When and where is breakfast served?

Accepted Answer

Our vegetarian breakfast buffet awaits you in the breakfast room on the ground floor: Monday to Friday 7:00 to 10:00 am, Saturday and Sunday 7:30 to 11:00 am.

Question 11

Is the wellness area only accessible to hotel guests?

Accepted Answer

No, our ladies-only wellness area is also open to external visitors.

Question 12

What does the wellness area offer?

Accepted Answer

A bio sauna, Finnish sauna and steam bath with cherry-pit loungers, plus a relaxation room with deck chairs and a rooftop terrace with panoramic views over Zurich. Massages, beauty treatments and yoga classes are also offered.

Question 13

When is the wellness area open?

Accepted Answer

Opening hours vary by season: October to March 10:00 am–10:00 pm, April to June and September 11:00 am–7:00 pm; in July and August the area is reserved exclusively for private group bookings of 5 or more people.

Question 14

What does admission to the wellness area cost?

Accepted Answer

Wellness guests can choose between two options, each including 3 hours of relaxation time: Classic CHF 38.00 (without towels and bathrobe) or Plus CHF 48.00 (with towels and bathrobe). Hotel guests receive discounted wellness admission via booking code.

Question 15

How can I buy a voucher for the Alma Hotel Zurich?

Accepted Answer

Vouchers for the Alma Hotel in Zurich-Seefeld can be ordered conveniently online in the voucher shop at shop.almahotel.ch. The Alma Hotel offers several types of vouchers: a massage and wellness admission voucher for a massage and access to the wellness area (women-only); a 3-hour wellness voucher for admission and relaxation time in the wellness area (women-only); an Alma Hotel voucher for overnight stay and breakfast at the Alma Hotel; an overnight stay & wellness voucher combining a hotel stay, wellness (women-only) and a massage; and a Sinn & Gewinn Hotels voucher, redeemable at the hotels of Sinn & Gewinn Hotels AG.

Question 16

Are the Alma Hotel's vouchers suitable as a gift, for example for Christmas or birthdays?

Accepted Answer

Yes, the Alma Hotel's vouchers in Zurich-Seefeld are a great gift idea, for example for Christmas or birthdays. You give the gift of experiences rather than things: relaxation in the wellness area, a massage, or an overnight stay at the hotel. After ordering, the voucher arrives immediately as a print@home PDF and can be printed right away, which is also handy for a last-minute gift.

Question 17

How do I redeem the voucher?

Accepted Answer

Please make a reservation in advance by phone at +41 44 380 80 10 or by email at info@almahotel.ch, quoting the voucher code. Wellness admission vouchers can be redeemed and booked online independently.

Question 18

What does the Salon Rosengarten offer for meetings?

Accepted Answer

Our Salon Rosengarten is suitable for meetings, small talks or workshops, press conferences or coaching sessions with up to eight people. A presentation screen can be provided on request. Room rental prices: CHF 90 per hour (up to three hours); CHF 320 for a half day (four hours); CHF 500 for a full day (up to eight hours). Coffee, tea and water are included in the price - catering is available on request.

Question 19

How sustainable is the Alma Hotel?

Accepted Answer

The Alma Hotel is certified with the Green Key and holds Swisstainable Level 3 (“Leading”). Electricity comes 100% from Swiss hydropower, waste is consistently separated and recycled, and regional natural cosmetics as well as a regional breakfast – organic whenever possible – are used. More on sustainability: https://almahotel.ch/en/sustainability/

Question 20

What makes the Alma Hotel special?

Accepted Answer

The Alma Hotel is housed in an elegant Art Nouveau villa in Zurich's Seefeld district, with a rose garden courtyard, a rooftop terrace, and its in-house ladies-only wellness area as a defining feature. The Salon Rosengarten is also available as a meeting room for up to 8 people.

Question 21

Is there parking at the hotel?

Accepted Answer

The hotel has two very popular parking spaces of its own, which must be reserved in advance (CHF 25 per day). At reception, you can obtain a paid day permit for blue zone parking in the neighbourhood (CHF 15). Alternatively, the Feldegg and Utoquai car parks are about a 10-minute walk away.

Question 22

What payment methods are accepted?

Accepted Answer

We accept credit cards as well as TWINT. You are also welcome to pay in cash in CHF or EUR (at the hotel exchange rate).

Question 23

Are dogs allowed?

Accepted Answer

Yes, dogs stay with us free of charge, but may not be brought into the breakfast room.

Question 24

Is the hotel accessible?

Accepted Answer

The hotel is wheelchair-accessible and has a separate wheelchair lift at the hotel entrance. A room with a wheelchair-accessible bathroom is available on request. The rooftop terrace is only accessible via stairs and is therefore not wheelchair-accessible. More information: https://almahotel.ch/lage-anreise/

Question 25

Is smoking allowed in the hotel?

Accepted Answer

The hotel is a non-smoking property. Smoking is only permitted in the outdoor areas.

frequently asked questions